Please be aware that our system is case-sensitive. Kindly double check that your
email is entered accurately, matching the case used during the sign-up process. If
the error persists, or you’re not sure which email address you used to register when
you signed up, please send an email to
omnicore@eninrac.com/support@omnicoreplus.com with the subject line “User
doesn’t exist” and the following information:
If you have it to hand, please include your Omnicore Account ID/Number in your email.
Please check the spelling of your password carefully. If you’ve used copy and paste, please avoid copying any additional characters, including spaces. If the error persists, try resetting your password using the following link – “Forgot password”. If you’re still unable to log in despite following these steps, please send an email to omnicore@eninrac.com/supplort@omnicoreplus.com with the subject line “Wrong password” and the following information:
If you have it to hand, please include your Omnicore Account ID/Number in your email.
If after entering the username and the password, the login button remains inactive, try entering the password again manually. Hover over the login button and click on it, even if it still appears to be light grey.
If the error persists, clear your cache and cookies only for Omnicore website and try logging in again. Please see the attached link for instructions on how to clear your cache and cookies.
Ensure you’re correctly logged in to your account. If the error persists, please send us an email to omnicore@eninrac.com/support@omnicoreplus.com with the subject line "Limit of Articles" and indicate your subscription type (business starter, business standard, enterprise), what device you are using (desktop, iPad etc) and browser (Chrome, Safari, Firefox).
If you have it to hand, please include your Omnicore Account ID/Number in your email
If you see the error message ‘xml file does not appear’ or if you simply cannot access the e-newsletter section, try clearing your browsing data and retry again
If you can’t find the answer to your query please contact our support team on omnicore@eninrac.com for issues relating for digital subscribers.
