Regulation 17: Dispute Resolution:
Commission's Proposal:
18. Dispute Resolution
18.1 Consumer-related disputes shall be dealt with as per the RERC (Consumer Grievance Redressal Forum, Electricity Ombudsman and Consumer Advocacy) Regulations, 2021.
18.2 All other disputes arising under this regulation shall be referred to the State Power Committee constituted under the State Grid Code which shall endeavor to resolve the grievance within 30 days and where State Power Committee is unable to resolve the grievance, it shall be referred to the Commission and Commission's decision in this regard shall be final and binding.
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